Privacy Policy

Effective date: 25/05/2018

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, we inform you that we process personal data of customers and suppliers, as well as data of individuals who voluntarily provide their personal information (in person, by phone, fax, or e-mail) or through registration on our website, and data of individuals whose information has been obtained from third parties, for example during the collection of external data for commercial information, public directories, etc. In the latter case, only personal data of a common/ordinary nature is involved.

Our company guarantees, within the limits of the law, that the processing of personal data is carried out in consideration of the fundamental rights and freedoms and the dignity of the data subject, with particular reference to confidentiality, personal identity, and the right to data protection.

Purposes of Data Processing

• Compliance with legal obligations, regulations, EU directives, and civil and tax laws

• Fulfillment of any contractual obligations toward the data subject

• Activities related to our company’s business, such as internal statistics, accounting, and customer/supplier record-keeping

• Commercial purposes, such as sending business information and promotional material (post, fax, and e-mail), marketing, and market research

• Protection of receivables and management of liabilities

• Insurance purposes, particularly credit insurance

• Disclosure and dissemination of data

Your personal data may be forwarded, if necessary, to:

• Public administrations and authorities, where required by law

• Credit institutions with which our company has business relationships for managing receivables/liabilities or financial intermediation

• Any natural and/or legal persons (legal, administrative, or tax consultants, courts, chambers of commerce, etc.) if forwarding is necessary or functional for our activities

• Suppliers/manufacturers for order fulfillment

Personal data processed by our company is not publicly disclosed.

 

Information we collect and retention periods

1. Information provided by users and collected automatically
   Personal data stored by our company is collected directly from customers or third parties (e.g., companies acquiring data for commercial information, market research, or direct offers of products/services). In such cases, a privacy notice is provided at the time of registration or at the earliest possible opportunity.

Additionally, our company may hold data defined as "sensitive" under the law for customer-requested operations. Processing such data requires explicit consent.

During each visit to our platforms, we may collect information about the devices and networks used, in accordance with applicable laws and, where necessary, with your consent. This may include: IP address, login information, browser type and version, browser plugin types and versions, operating system and platform, advertising ID, visit information including clickstream URLs to, from, and within our platforms, products viewed or searched, download errors, duration of visits to specific pages, interaction on pages, and any phone numbers used to contact our customer service. We collect this information using various technologies, including cookies (see our Cookie Policy for details).

2. Data retention
   Click on this link to see the retention periods for data.

 

Data Processing Methods

Data processing may occur with or without electronic means and includes all operations required for the purpose of processing. Processing is always conducted in compliance with all security measures ensuring data confidentiality and protection.

Online Advertising
To offer advertising based on your interests and targeted online advertising using cookies, we may combine data collected via cookies with other data we have collected. If you do not wish your information to be used via cookies, please see our Cookie section for instructions to manage or disable them. Excluding interest-based advertising does not prevent the display of ads that are not tailored to your interests.

Third parties acting as processors under contractual arrangements guarantee that data received is not stored and not used for other purposes. Our partners are contractually obliged to comply with the same data protection and security standards, and we ensure these are adhered to.

 

Navigation Data

The computer systems and procedures provided for the operation of the goldknopf.com website automatically record certain personal information during normal operation, inherent to the use of Internet communication protocols.

These data are not collected to identify individuals, but due to their nature, through processing and linking with data held by third parties, they may allow user identification. This includes IP addresses or domain names of computers connecting to the website, URI (Uniform Resource Identifier) addresses of requested resources, request times, and other parameters related to user’s computer environment.

These data are used only to collect anonymous statistical information and to verify proper website functioning. They may also be used to establish liability in the case of IT-related crimes causing damage to our website.

 

Data Transfer Abroad

Your data may be transferred to service providers in non-EU/EEA countries (Switzerland, Iceland, Liechtenstein, Norway). These transfers will comply with GDPR and be regulated by European Commission-approved Standard Contractual Clauses, ensuring adequate protection for the data subject.

 

Rights of the Data Subject

Under GDPR 679/2016, data subjects have the right to:

• Obtain confirmation of the existence of their data and detailed information about its processing, origin, purpose, data controller, and recipients

• Request updating, correction, supplementation, deletion, blocking, or anonymization of data if processing violates the law

• Object to the processing, entirely or partially, for legitimate reasons, and without justification for direct marketing, market research, or opinion surveys

• Exercise the right to data portability starting from May 25, 2018

Requests can be made to the Data Controller:

Hotel Goldknopf – Family Malfertheiner
Jochstraße 18, 39040 Alpe di Siusi
T. +39 0471 727915
info@goldknopf.com 

 

Data Retention Periods

Personal data are processed according to this Privacy Policy. Retention periods:

• 5 years after last processing for established business relationships

• 5 years after the stated validity of an offer

Category-specific retention:

• Financial data (payments, refunds, etc.) stored according to applicable tax and accounting laws

• User-generated content (comments, reviews) remains anonymous but available on our platforms

 

Cookies

A cookie is a small text file sent to your computer to identify your browser or store information and settings. Cookies can be disabled in your browser, but some site functions may not work properly.

Cookies used on this website:

• Navigation cookies: required for normal site navigation

• Functional cookies: store user preferences to improve the site

• Performance cookies: anonymous data for site statistics

• Marketing/retargeting cookies: used by third parties to show ads; no personal data processed

How to disable cookies: Instructions for Internet Explorer, Firefox, Chrome, and Safari (as per original text).

Cookie table:

Cookie Name	Purpose	Duration
ASP.NET_SessionId	Identifies user session	Expires on browser close
CookieBanner	Hides cookie banner	1 year
PageHistory	Stores visitor session	11 months
_ga	Distinguishes users	2 years
_gat_ga0	Limits sent requests	10 min
_gat_ga1	Limits sent requests	10 min

etracker
The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with theePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.

My visit data is used for web analysis.
Further information on data protection with etracker can be found here.